Experienced CS executive available for leadership roles, fractional CS leadership, and consultancy. Currently building Customer Success Lab — the home of on-demand CS training & community.
I'm Mike — a Customer Success leader with over 10 years of experience building and scaling CS teams in SaaS. Most recently I served as VP of Customer Success & Support at Dealfront (formerly Leadfeeder), where I grew the function from the ground up through the company's acquisition and beyond, before leaving in August 2025.
Now I'm channelling that experience into two things: Customer Success Lab, an on-demand training platform and community for CS professionals, and helping other companies through consultancy and fractional CS leadership.
The go-to platform for on-demand CS training, practical frameworks, and a community of ambitious CS professionals.
Embedded, part-time CS leadership for startups and scale-ups that need experienced direction without a full-time hire.
Strategic advice on building, scaling, and optimising your Customer Success function — from playbooks to team structure.
Whether you need a CS leader, strategic consultancy, or fractional support to build and scale your Customer Success function — I'd love to hear from you.
One book a week, almost always non-fiction. Pulled live from Goodreads.
Travel is how I recharge and gain perspective. Every country broadens how I think about people, culture, and the problems worth solving. It's also the best education money can buy.
This year I committed to getting in the best shape I've ever been. Running four times a week, exercising every single day, no exceptions. It's about building the same discipline physically that I bring to my professional life.
